Build one dependable guest record
Keep reservation details, verified contact information, guest count, vehicles, pets, agreements, and relevant communications together so the team can respond consistently.
Document expectations before arrival
Clear house rules, arrival instructions, parking guidance, and property-specific requirements give guests useful information before access is released.
Protect the handoff between teams
Arrival, in-stay, checkout, and turnover notes create continuity between guest support, cleaners, vendors, and the owner while preserving an auditable record.